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Frequently asked questions!
 Where
does the application reside? Is it secure?
SurveyShield
receives high-level tech-support from our ASP hosting facility
in Secaucus, NJ. SurveyShield data is secure because it is
secure socket layer enabled and all data from respondents is
maintained behind the either the JTSi firewall or behind the
Customer firewall (FDS option).
How is the facility
maintained?
The
SurveyShield facility is under 24/7-security protection to
include disaster protection and daily file backups.
Who has access to the
application?
Only
authorized professional long-term JTSi employees can have
access to the application. Our professionals keep all system
components to include operating systems, the application,
network, database, and storage under 24/7 surveilance to
include timely application of all software upgrades and
patches.
Who provides help desk
support?
The same
professionals that maintain the application operate the help
desk. Senior IT analysts back up these professionals at the
next level. For specific issues, we have a strong relationship
with Microsoft, Oracle, and other vendors.
What if I have a specific
requirement that is not within the current application?
Contact
the help desk. They will provide a thorough and integrated
response.
Can I have a demo?
We
recommend that if you are interested in SurveyShield that you
request a temporary account that you can test the application
for your needs. Of course we will monitor the account to
ensure it is for demo purposes.
Can input be restricted to
only certain employees, Customers or suppliers?
Yes, you
can control who gets the survey through your own email system
or the email system provided by SurveyShield. Owners control
SurveyShield distribution and format. Formats could easily be
built that segregate respondents by location, organization,
type, or almost any other discriminator.
Can input be restricted so
a respondent can only enter data once?
Yes this
is an option that the survey owner can select during survey
design
Can the output be dumped
into Excel (for questions) and Word for (comments)?
Yes, the
save as feature coupled with the Report Filter function
support multiple output types.
Can
output that is put into Excel be segregated by the answer to
the first question (organization you work in)?
In other words, we need to have an overall perspective,
but need to track the responses within the respective work
areas to see if there are differences.
Yes, the
Report Filter will let you choose these reporting options.
How to I get the data
behind my firewall?
Contact
the help desk. They will need the point of contact in your
organization that manages network security. Under FDS,
SurveyShield sends the survey respondent data directly to the
Customer database. No respondent data whatsoever is sent
through or stored on the JTSi server.
Only the SurveyShield Web Service application resides
on the JTSi server. SurveyShield is among the first of many
Web Services that will proliferate within the commercial and
government markets. Web Services are designed to be external
to the Customer infrastructure, easy to use, easy to
integrate, and easy to pay for. Web Services, by their nature,
are not meant to migrate to behind the Customer firewall.
However, the decision where to post the data flow from the
SurveyShield Web Service is entirely up to the Customer and
the supporting organization that manages network security.
JTSi will ensure the encrypted data is properly placed and
will validate and verify that the process works properly with
the Customer and organization that manages network security,
if appropriate, before use.
SuveyShield.com
is the first known service with Freedom Data Server (FDS)
under the single Application service framework (Optional).
FDS capability will provides Customers with a choice of
storing survey responses within their own hosted data server
or within JTSi. SurveyShield FDS guarantees optimum data security for
sensitive survey responses.
JTSi believes it is an ideal commercial survey service
for sensitive programs.
Please visit www.surveyshield.com for more information.
Under FDS option, SurveyShield can store responses within the
Customer Server (if firewall access is provided). SurveyShield
will write data to a database behind the firewall through a
secure point-to-point connection. The organization that
manages network security may choose to have SurveyShield write
to a database residing in an area external to basic data
repositories known as a DMZ.
Who
produces the necessary reports from the data collected in the
survey? Is there a charge for this service?
SurveyShield
itself is extremely easy to learn. It has the ability for
Customers to test what they do before they release the survey.
Surveys can be maintained for reuse or enhancement. JTSi can
do any or all of the work associated with use of SurveyShield
depending entirely upon Customer requirements. In the
SurveyShield process, the SurveyShield Customer owns the data.
JTSi has no access or knowledge of the Customer data.
Customer data resides in either a JTSi or Customer
maintained database and/or migrated to Excel spreadsheets
and/or Word documents behind firewalls.
JTSi has GSA approved service categories that enable
the Federal and State Customers to use our services for
services such as Oracle to Excel spreadsheet migration,
information analysis, survey creation, and similar tasks.
However, the decision to use such services is a Customer
decision. Such decisions would depend upon Customer
capabilities.
Can I put my logo on a
survey?
SurveyShield
is capable of posting logos. It does it much the same way that
eBay posts pictures of products for sale. Here how users would
post a logo or picture to SurveyShield:
- Select
Templates Menu Link
- Choose
the template used to design survey
- Select
Edit
- Enter
the logo path in Edit Template Page
We
realize that all Customers do not have an open server to link
to in the same way eBay users link to their Yahoo or similar
accounts. For these Customers, SurveyShield has an upload
function to store images along with their surveys templates
What can SurveyShield be
used for?
SurveyShield
can be used to securely obtain data from a wide variety of
relationships and for a wide variety of purposes. It can be
sent via email or posted on a web site or Kiosk:
Educational
Institutions – High Schools, PTA, Colleges
Elections
– Government, Non Government
Stores -
Consumer Goods, Non-Consumer Goods, Durable/Non-Durable goods.
Law
Enforcement agencies – Police, Homeland Defense
Non-Profit
Organization
Medical
Supplies and Services – Stores, Doctor’s Office,
Hospitals, Voluntary Organizations
How does SurveyShield
capture email addresses?
SurveyShield
captures names for the internal messaging function only:
SurveyShield
messaging function knows who the message was sent to and
matching a unique code contained in each respondent URL is
generated by SurveyShield with the code placed in the
SurveyShield database at the time the message is sent
Can you
send the SurveyShield email or URL cut and pasted into an
email to one or more people and then it generates multiple
responses?
Yes, with
the following conditions:
1. The
survey URL was pasted into a non-SurveyShield messaging
application (e.g. Outlook, Lotus, etc.) - use of the
SurveyShield messaging function would preclude multiple
responses because of the unique code provided in each
respondent message and its match to the database described
above
2. The
survey owner has chosen the option of
"one response only, no updates permitted"
3. Each
respondent must be on his or her own computer
4. Each
response will be uniquely identified from the browser provided
IP address
5. Each
computer identified by the browser IP address can respond only
once, so if you get multiple copies through email forwarding
(e.g. from local mail and Hotmail), you can respond only once
from the same computer
Can you cut and paste the
URL into your browser and respond more than once?
No, the
browser passes the computer IP address to SurveyShield and
SurveyShield uses the IP address to control responses,
assuming the survey owner has chosen the option of
"one response only, no updates permitted"
When does SurveyShield not
guarantee anonymity?
SurveyShield
captures names for the SurveyShield internal messaging
function only. If you use an external messaging method such as
Outlook, Lotus or Yahoo, there is no linkage back to the
database in terms of user ID via email address. When using the
internal messaging function only, the SurveyShield messaging
function knows who the message was sent to is generated by
SurveyShield and matching a unique code contained in each
respondent URL with the code placed in the SurveyShield
database at the time the message is sent.
What
information does SurveyShield collect when the Survey Owner
sends the SurveyShield URL in an email through cut and paste
to one or more people?
SurveyShield
collects Internet Protocol (IP) addresses. SurveyShield uses
Secure Socket layer (SSL) protocols to prevent unauthorized
capture of the survey information. SSL is state of the art
protection.
Can I track if a recipient
responded to the survey (i.e. completed/declined vs. not
completed/no response) if I use the e-mail list - how do I do
this?
Go to
Email Lists at the top of the screen (directly under the
Shield on my browser) and click arrow icon under Message
History column and then click arrow icon under Details column.
This will open the history page with details.
When I
open My Survey screen it has zero under analysis for any
survey where everyone declined. I have no reports to run in
the drop down list on reports.
This is
the correct condition. To see the results of such a condition:
- Select
Email Lists
- Select
Message History
- You
will see Sent date, Survey Name, Response Counts and Sent
Counts and the Details arrow icon
- Select
Details arrow icon
-
You will have a screen
full of survey info. Scroll down to email addresses, response
date and status (declined)
I've
sent out the actual survey and have received two responses.
I was able to go into message history and get
information on the 2 responses received thus far.
I looked at a report, and in certain areas, it lists 3
as the total number of responses...I would venture to guess
that the ghost response is from when my boss was playing with
the survey, however, because there was no record of a response
prior to sending the survey out, I did not notice it was
there, and was not able to clear it even if I did.
You can
Delete, Edit or look at the Results Overview page. On the top
right of the box you can page through the individual
respondent pages or type a number and jump to a respondent
page. If you delete make sure you have the right respondent
– data is not user recoverable. Always do the excel exports
before you start adjusting respondent data so you are sure of
the prime data source in case you need to re-edit it
Found
my survey disabled from the link on our website late
yesterday. Did you shut it off?
End date
of survey was set to 06/20/2004, so survey is not currently
live. Go to survey list and choose options to change the end
date.
I've only been able to see
surveys with one page... is that the limit?
Each
survey can contain an unlimited number of questions
distributed among any number of pages. A survey should contain
multiple pages if page conditions are desired, or to limit the
number of questions per page. New pages can be inserted into
an existing survey.
Do you have any surveys
with several pages?
Yes.
However, Customer surveys are considered by JTSi to be
proprietary. One Department of Defense Customer created a
survey of over a hundred questions spaced out over many pages.
Is
there a packet of sample surveys (instead of the on-line
demo... it's a bit confusing)...
No, as
above, we do not show other Customers' surveys. If you would
like to see some generic surveys just let the help desk know
the topics and we will create them in the demo application and
send to you as a respondent.
Can you help me understand
report filters?
Report
filters are like an advanced search criteria – they narrow
down but do not exclude the total. If you select a report
filter that cites one type of response, you will get the
survey results for all questions but only the responses from
the people who answered in the way you have selected in the
filter. If you use two filters, you will get only the
responses from those respondents who answered the way you have
selected in both filters. (And three, etc.) For example, if
you want to find out how people responded to all questions
when the answered they are assigned to an office, you would
set up a filter for office X and set it as active. Then run
the report. If you wanted to see how people in office X
responded to all questions when the responded “the boss is
wonderful”, you would set that report filter and make it
active while keeping the office X filter active. You would
then have two sets of data – How office X answered overall,
and how the people in office X that are highly satisfied with
the boss viewed the other survey issues – but you get all
questions each time you report.
FROM
THE HELP FILE:
One
or more report filters may be applied to a survey. All of the
filters are combined using "AND" logic, meaning that
all filters must evaluate to "True" in order for a
response to be included in the results.
If
a report has filters, the filters are applied to the overview
report, the individual report, the text report, and the data
export functionality.
When
working with a report with many questions, you may want to run
multiple reports with various combinations of filters. Rather
than deleting filters, you can set any filter to active or
inactive on the page that displays the main list of report
filters.
I need
some help with my data. How can I be sure the data will not be
lost when you help me?
When a
major issue is reported to our help desk, we duplicate the
specific dataset and work on a true copy not the real survey.
How do I get my survey
graphics into a Microsoft Word document? Can I add text?
Start at
My Surveys
Select
the Analyze button for the survey for which you want to
capture graphic outputs
At this
point you can modify output through the use of Filters if you
want data associated with certain types of responses; you do
not have to apply filters to get graphic output.
Place
your cursor in the browser address bar.
Use your
arrow keys or directly place the cursor on the “s”
in the far left URL link at https://
Delete the “s”
Copy the
URL link (for example -http://www.surveyshield.com/ResultsOverview.asp?DisplayHeader=Yes&SurveyID=196
Open
Microsoft Word
Select
the Open Folder Icon
Place
your cursor in the File Name box
Paste,
using Ctrl-V, the copied URL link into the File Name box
Select
Open in the Open dialog box
An Enter
Network Password dialog box will open
Select
cancel
A dialog
box stating that permission is denied, “Do you want to open
a read only copy?” will open
Select
yes
Select
Open again in the Open dialog box
The
SurveyShield Survey Results – Overview page will now appear
in your Word document.
You
should save the output as a master file before you begin
modifications. Remember to use a different name for versions
in order to maintain the master. When you save, there are
several option under the “Type” option on the Save As
dialog box. It is recommended that you save the document in
Word. This will enable easier cut and past within word and to
other Office documents such as PowerPoint or Excel.
When
copying and pasting into PowerPoint we have found that
“Paste Special” with the Picture (enhanced metafile) works
with the highest clarity.
In either
Word
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